betjoli Terms and Conditions

General Provisions and Introduction

betjoli.lat (referred to hereinafter as "betjoli", "we", "our" or "the platform") provides an online gaming and entertainment service for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and betjoli.

When you register, log in or use any service on betjoli, you are considered to have fully read, understood and accepted these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

These Terms have been prepared in Bengali and, together with our Privacy Policy and Responsible Gaming Policy, form a comprehensive legal framework. In the event of any dispute or ambiguity, the Bengali version of these Terms shall be considered authoritative.

Eligibility and Age Verification

The following eligibility requirements must be met to create an account and use the services on betjoli:

• You must be 21 years of age or older (for 21+ only).
• You must provide a valid and active mobile number along with accurate personal information.
• You may not use the service if you have any legal incapacity or are subject to a court order prohibiting you from doing so.
• Creating an account is prohibited during any active self-exclusion period you have voluntarily applied to your betjoli gaming activities.

Age Verification Process

betjoli reserves the right to verify a user's age at any time. If deemed necessary, a copy of a national identity card or passport may be required. Withdrawal privileges may be restricted until age verification is complete.

If someone creates an account on behalf of a minor or provides a false age, that account will be closed immediately and all deposited funds may be forfeited.

Account Registration and Security

Single Account Policy

Each individual may create only one betjoli account. Creating multiple accounts for the same person is strictly prohibited. If a user is found to be operating more than one account, all accounts will be closed and any associated bonuses will be forfeited.

Accuracy of Information

You must provide accurate, complete and up-to-date information at the time of registration. Creating an account with false or misleading information is a violation of these Terms and may result in immediate account closure.

Password and Account Security

It is your responsibility to keep your account password and login details completely confidential. You are solely responsible for all activities carried out from your account. If you suspect unauthorized access or a security breach, notify our support team immediately.

• Use a strong password — combining uppercase letters, lowercase letters, numbers and special characters.
• Avoid logging in on public or shared devices.
• Change your password at regular intervals.
• Never share your login details with any third party.

Deposits, Withdrawals and Payment Policy

Supported Payment Methods

betjoli currently accepts the following payment methods: bKash, Nagad, Rocket and bank transfer. All transactions are completed in Bangladeshi Taka (BDT / ৳).

Deposit Limits

The minimum deposit amount for each payment method is ৳500. Deposits are generally credited to the account instantly. If there is a delay due to technical reasons, please contact our support team.

Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. The following conditions must be met to make a withdrawal:

• Account verification must be complete.
• The wagering requirement for any bonus must be fulfilled.
• It is advisable that the withdrawal method matches the deposit method.
• The same account ownership must be used for both deposits and withdrawals — third-party accounts are not accepted.

Taxes and Charges

betjoli does not impose any additional charges on deposits or withdrawals. However, your payment provider's own fees may apply, which are entirely your responsibility.

Bonuses and Promotional Offers

Welcome Bonus

New members are eligible to receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for the bonus is 25 times (25x). For example:

• Deposit ৳1,000 → Bonus ৳1,000 → Total balance ৳2,000
• Deposit ৳32,000 → Maximum bonus ৳15,000 → Total balance ৳47,000

General Bonus Terms

The following general conditions apply to all bonus offers:

• Each user is entitled to receive the welcome bonus only once.
• Making a withdrawal while a bonus is active may result in the bonus being cancelled.
• Restrictions may apply to using bonuses on certain games or betting types — please refer to the specific terms of each offer.
• betjoli reserves the right to modify or cancel any promotional offer without giving reasons.
• Creating or operating accounts for the purpose of exploiting bonus benefits is prohibited.

VIP Program

betjoli has four VIP tiers for regular players. The weekly cashback benefits are as follows:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

Advancement to a higher VIP tier depends on your gaming activity and loyalty.

Gaming Rules and Fair Play

Random Number Generator (RNG)

All slots and casino games on betjoli use certified random number generators, ensuring that the outcome of every game is completely independent and impartial. No game result is dependent on any previous result.

Betting Limits

Each game has specific minimum and maximum betting limits, which are clearly displayed in the game interface. betjoli reserves the right to change betting limits at any time.

Technical Errors

Bets placed or game results produced as a result of a technical error or system failure may be considered void. In such cases, the relevant stake will be returned. betjoli is not liable for any loss caused by technical errors.

Game Providers

betjoli offers games from various leading game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt and Microgaming. Third-party game providers' own terms and conditions may apply.

Prohibited Activities

The following activities are strictly prohibited on the betjoli platform and may result in account closure and forfeiture of funds:

• Misuse of bonus benefits or bonus arbitrage
• Money laundering or transacting with funds of illegal origin
• Playing games using automated software, bots or scripts
• Operating multiple accounts from the same household or the same IP address
• Using a third party's account or payment method
• Deliberately exploiting errors or vulnerabilities in the system
• Colluding with other users on the platform to manipulate the outcome of any game
• Impersonating betjoli staff

Responsible Gaming

betjoli believes that gaming should be an entertaining activity and should never be a cause of financial or mental distress. We are committed to responsible gaming.

Self-exclusion

Any user may choose to exclude themselves from the platform for a set period of time. Contact our 24/7 live chat support to request self-exclusion.

Setting Deposit Limits

Users can set their daily, weekly or monthly deposit limits. Contact the support team to set these limits.

For more detailed information, visit our Responsible Gaming page.

Intellectual Property

All content on the betjoli platform — logos, trademarks, graphics, software, code, designs, text, images and other elements — is the exclusive property of betjoli or its respective licensors.

Users may not do any of the following without the prior written permission of betjoli:

• Copy, distribute or reproduce any element of the platform
• Use trademarks or logos
• Attempt to reverse engineer the platform's software
• Use site content for any purpose beyond personal use

Limitation of Liability

betjoli strives to provide the highest quality service, however we are not liable for the following:

• Game results being affected by an internet connection being lost
• Loss caused by technical issues on the part of a third-party game provider
• Loss caused by a user's own negligence or breach of account security
• Service disruption caused by issues with a user's device or software
• Service being temporarily unavailable due to unforeseen external events (force majeure) such as natural disasters or government directives

Changes to Terms and Termination

Terms Updates

betjoli reserves the right to modify these Terms at any time. Users will be notified in advance of significant changes via email or through the platform. Continued use of the platform after any changes will be taken as acceptance of the new Terms.

Account Closure — By the User

You can close your account at any time. To do so, please contact our support team. You will be given the opportunity to withdraw any balance before the account is closed, however bonus balance may be forfeited if the applicable conditions have not been met.

Account Closure — By betjoli

betjoli reserves the right to temporarily or permanently close any account without prior notice due to violation of terms and conditions, fraud, or other prohibited activities.

Dispute Resolution & Contact

Complaints Process

For any complaints or disputes, please contact our support team first. We take every complaint seriously and will try to resolve it as quickly as possible.

Ways to contact betjoli:

• 24/7 Live Chat Support — assistance in Bengali
• Email: [email protected]

Dispute Resolution Policy

The first step in resolving a dispute is to contact betjoli's customer service team directly. If the issue is not resolved through the support team, a formal complaint can be submitted by following the procedure, details of which are available on live chat.

For more information, visit our FAQ page or About Us page.

These terms and conditions apply to users aged 21 and above. If you are experiencing gaming addiction or financial difficulties, please visit our responsible gaming page for immediate assistance.